FragranceX.com Customer Service
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Welcome to our Customer Service Center
 
Our Guarantee
At FragranceX.com we have a commitment to quality products and authenticity. We guarantee that all products in our store are original designer fragrances and that your information is 100% secure. We take pride in our reputation for quality and excellent value in discount perfume, cologne and related products. If you are dissatisfied with a purchase, simply send it back to us for a refund.
Shipping Information
Standard Ground (USA)
Order by December 18 before 6am EST for Guaranteed Delivery

FREE for orders over $59, otherwise shipping is $5.95
Arrives in 4 - 7 business days
Ships via UPS, FedEx, DHL, or Postal Service Ground
Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS

2nd Day Air
Order by December 22 before 6am EST forGuaranteed Delivery

Ships via 2nd Day Air for $ 9.95
Arrives in 2 - 4 business days
(not available for P.O. Boxes)

Next Day Air
Order by December 23 before 6am EST for Guaranteed Delivery

Ships via Next Day Air for $ 13.95 + $ 5 per item
Arrives in 1 - 3 business days
(not available for P.O. Boxes)

Canada
Orders placed by December 17th are likely to arrive by the 25th depending on customs clearance.

Ships via UPS Standard or Postal Service for $ 9.95
Arrives in 3 - 10 business days
Please note, you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these duties and fees.

Worldwide Standard Shipping (We ship to 220 countries, see details)
Orders placed by December 16th are likely to arrive by the 25th depending on customs clearance.
Ships via USPS International Express for $14.95 + $0.99 per item
Arrives in 7 - 12 business days and will likely not have tracking.
Please note, you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.
International orders must be shipped to the cardholders address.
Worldwide Premium Shipping (We ship to 220 countries, see details)
Orders placed by December 18th are likely to arrive by the 25th depending on customs clearance.

Ships via FedEx, UPS, or DHL. Costs for this luxury shipping option are calculated at checkout.
Arrives in 3 - 7 business days with a tracking number.
Please note, you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees. International orders must be shipped to the cardholders address.

Awards and Honors
Shop with confidence, we offer a 30 day money back guarantee.
 
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This is one of those rare companies that I highly recommend. FrangranceX consistently exceeds all expectations. You've made a customer for life. I've already recommended your company to lots of friends and relatives (but only the ones I like!)
Joel C
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